Refund policy

The DecorHome's endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions-

-A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
-If you identify a quality or a manufacturing defect on the received product.
-If the product is received in a damaged condition.

Cancellations and Returns

Return Policy

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -

  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
  • If you identify quality or a manufacturing defect on the received product.
  • If the product is received in a damaged condition.

If the product doesn’t fit into your desired expected decor, we will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows -

  • Rs. 0.00 - Rs. 999 - Rs. 150
  • Rs. 1000 - Rs. 2999 - Rs. 350
  • Rs. 3000 - Rs. 4999 - Rs. 500
  • Rs. 5000 and above – 10% of order value.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at decorhomes89@gmail.com. Please note that returns will need to be sent to the following address: Villa 34, Shanoor Centrepoint, Kulathoor P.O, Manvila, Thiruvananthapuram, Kerala, India. 695582.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at decorhomes89@gmail.com.

or Whatsapp : +918848153758

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Whatsapp to the number mentioned below and it will be taken care of immediately.

+918848153758

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at decorhomes89@gmail.com.

Refund does not include the extra shipping charges collected during checkout. Only the item price is refunded.

 

Cancellations 

If you wish to cancel an order, please contact us @decorhomes89@gmail.com. Our team will help you with the process. Please note that Order cancellations are possible only before your item is dispatched.